To make a reservation, the user must:
• Select the check-in and check-out dates and times.
• Complete the information requested in the reservation form.
• Review the purchase summary before confirming payment.
Once the process is completed and payment has been confirmed, the reservation will be formally confirmed.
The prices displayed on the Website are indicated in euros (€) and include all applicable taxes, unless expressly stated otherwise.
The total amount of the reservation will be shown before completing the purchase.
Reservation payments are made exclusively through a virtual POS system, using credit or debit cards accepted by the payment platform.
The Website does not store any banking or card details; all transactions are processed through a secure payment gateway.
Once payment has been completed, the user will receive a confirmation email with the reservation details.
This confirmation will serve as proof of purchase.
The user may request the cancellation of their reservation up to 48 hours prior to the scheduled start time.
• Cancellations must be requested by email to the address indicated on the Website.
• If the established notice period is met, a full refund of the amount paid will be issued using the same payment method used for the purchase.
• No refunds will be issued for cancellations requested outside this period.
In the event of failure to attend on the reserved date and time without having requested cancellation within the required timeframe, no refund will be issued.
Requests for reservation changes are subject to availability and must be made by email as far in advance as possible.
The company shall not be held liable for any issues arising from incorrect information provided by the user during the reservation process.
For any questions, issues, or requests related to the purchase or reservation, the user may contact the company via the email address indicated on the Website.
